Plasfilms’ Customers See the Benefits of Digital Self-Service Platform

Films distribution business, Plasfilms, part of the Plastribution Group, has reported a growing number of customers adopting its digital self-service platform, Plastribution Plus (Plastribution+). Launched in April last year, the innovative platform enhances the customer experience by providing 24/7 access to manage account information, sales orders and invoices.

The platform also offers real-time communication through live chat, enabling users to place orders and request essential documents, such as certificates of analysis, shipping documents and safety data sheets (MSDS/TDS), making the ordering process quicker and more efficient. Plastribution+ offers an accessible and user-friendly solution that meets the demands of modern businesses. Its design aims to fully streamline the customer service experience.

“Plastribution+ has completely transformed the way we manage our orders and inventory,” said Lee Ralph, commercial and supply chain manager at Eco Flexibles. “The ability to view sales orders, invoices, and stock lists all in one place saves us so much time and effort. The customer stock list feature ensures we always have visibility on our materials, and the free stock list makes requesting quotes and calling off stock seamless. It’s an incredibly user-friendly platform that has improved our efficiency and communication. Highly recommend it to anyone looking for a smarter way to manage their supply chain!”

Rachel Pickwell, internal sales manager at Plasfilms, added: “Since the launch of Plastribution+, we’ve seen a significant increase in customer engagement. Customers like Eco Flexibles appreciate the flexibility and convenience of being able to manage their accounts, place orders and access essential documents at any time. The platform allows us to deliver an even higher level of service and responsiveness to their needs.”

Plasfilms is one of the UK’s leading distributors of films and supply chain services for businesses across the UK packaging and labelling industry. Its portfolio of packaging films includes BOPP, PET, CPP, heat shrink films, rigid films, PVC and SANZIP re-closable zippers. With direct access to UK stock, the company provides a complete solution that is bespoke to individual customer requirements and can meet just-in-time demands. The company’s services are further enhanced by its temperature-controlled warehousing facilities.

Plastribution+ is available to all Plasfilms customers. To learn more about the platform or to register as a user, please visit https://www.plb.ltd/plus.

For more information on Plasfims visit plasfilms.co.uk – for Plastribution Group visit plb.ltd.

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